As you would expect from a company seriously dedicated to providing appropriate software solutions for its customers we develop our systems in a structured and documented manner. We usually use a combination of the waterfall method coupled with some techniques, such as early prototyping and phased functional delivery. Whilst purely RAD approaches, such as DSDM, have their merits we feel that in a commercial environment they are not always practical.

Process

Much of what we do is based on the following simple principles which describe a structured way of working:

• specify what you want from the start;
• design and implement;
• review regularly feeding back into the task, and finally
• hand over and support the finished piece of work

Nearly everything we do fits into this plan, whether it's writing documents, building web sites or, developing a bespoke system.

Quality Management

Our attitude to quality is a combination of best practice based on experience plus a pragmatic approach to documentation.

Since much of our work is carried out to a Fixed Price we have plenty of incentives to get it right first time.

Information Management

Our company would very quickly get snowed under (both email and paper) if it wasn't for a solid filing system. This was our motivation for developing our "InfoStore" system, an electronic and physical filing system that describes exactly where all documentation should live, from contracts to support emails to technical magazines. This enables anyone in the company to find information. It also supports a decentralised department-based approach to maintaining the company procedures, from Health and Safety to Coding Standards. Finally InfoStore is available on our intranet so that staff can access it either from the office or remotely from client site should the need arise.